FAQs

Your purchase order for digital media purchases will be processed within 24 hours of receipt of your orders on weekdays (Monday-Friday). There may be a slight delay on orders placed outside of regular business hours or on weekends.

Once your order has been placed we need payment approval from Google checkout before the order can be processed. While in general the approval comes through within the hour, in some instances this approval may take longer than 18 hours, especially if your credit card issuer is outside of North America, Asia Pacific and Western Europe.

Once your order is approved by Google checkout, and is processed by our team you will receive an order update which will allow you to access your materials through a download link and a password or both. Please take a look at the buyers download guide on our site before you download the materials.

It will not be possible for you to download or access your materials before your order is processed.

There are no refunds on digital media purchases, including secured and non-secured pdf files, excel templates and online videos. The current site provides ample free access to sample content, videos and materials so that our buyers can make educated and informed decisions. If you still have any questions about the content or would like to see the table of content for the materials you are purchasing, please feel free to drop us a line at [email protected] or [email protected] with yoru queries and we will do the best to answer your questions.

Video Courses
 
 
PDF Courses & EXCEL Templates
 
 
Payment Methods, Refunds, Cancellations & Renewals
 
 

Video Courses

What system requirements are needed to watch videos?
In order to watch videos on our site, make sure you have the following minimum system requirements: 
General System Requirements:

  • Adobe Flash Player 10.0.22+ plug-in
  • Internet Explorer 7.0+,  Google Chrome
  • Broadband connection

PC Specific Requirements:

  • Platform: Windows 2000 or higher with latest updates installed
  • Processor: 500MHz or faster
  • RAM: 128MB or more
  • Video Card: at least 64MB of video memory
  • Sound Card: at least 16-bit

How do I purchase a video course?
You can purchase any video course from the Finance Training Videos page. You can either select a subscription plan (quarterly or 6 monthly) or buy an individual course. Use the buy now button and follow the instruction to buy the video course. Once your payment method has been approved, you will receive a link to the video page and a password.

How do I access the training videos?
Once you’ve purchased a course, you will receive through Google checkout or through us, a password and link to view the page. Click on the link and enter the password to view the content.

How do I view the training videos online?
You can view any training video in the course by selecting a particular clip. All courses have been divided into clips of different lengths which cover a specific topic. Controls are provided to pause, forward or rewind the clip. In addition, as the clip is downloaded it becomes possible to move forward or backward through the clip as desired by selecting a point on the progress bar.

Can I skip around among the course clips, or do I have to follow them in order?
You are free to view any clip in any order you would like. However, we would suggest that you follow the order in which the clips have been provided for clarity and understanding of the course.  There is a navigation pane to the left of your video screen that allows you to look through the sections including individual slides. If there are sections that you are already familiar with, you can skip past these. If you want to review something that you’ve already viewed, you can go back to it as many times as you like.

What is the size of the training videos and can I view it full screen?
Our training video size is 480 pixels wide by 360 pixels high. However, you can have the option to watch the videos full screen if you so desire by clicking on the icon in the control bar.

What if I delete the link for my course?
If you have accidentally deleted the email which has the course link and password then please send us an email at [email protected] and we will resend the details.

What is the difference between ‘View Only’ and ‘Download Only’ option of the video course?
The ‘View Only’ option lets you view the purchased videos on the internet only.
The ‘Download Only’ option allows you to download the purchased video course to your computer and view them as many times as you want.

How long will I have access to the view only option of the course?
The view only option allows you access to the video course for a period of 30 days after your purchase date.

How long will I have access to the download only option of the course?
The download only option allows you save the videos on your computer and therefore have unlimited access to the video content.

Can I upgrade from a view only option to the download option of the course ?
You will have to purchase the download only option of the video course at full price. You cannot move from one option to the other by simply paying the difference.

Do I need to answer all of the questions correctly for each quiz before proceeding?
No, you can skip the quiz by clicking on the ‘Show Results’ button to reveal the answers.

PDF Course & EXCEL Templates

How do I purchase a PDF or EXCEL course?
You can purchase any PDF course or EXECL template from the Finance Course Store page. Use the buy now button and follow the instruction to buy the course. Once your payment method has been approved, you will receive a link to the page, a username and a password.

What’s the difference between Print and Non print option of the PDF courses?
The Print version of the PDF course allows you to print a hardcopy of the course while the Non-print version of the PDF course does not allow you to print a copy.

Can I upgrade from a non print option to the print option of the course?
No, you will have to purchase the print option of the course at full price. You cannot move from one option to the other by simply paying the difference.

How do I download my purchased file?
Please refer to the Download and Buying Guide

Payment Methods, Refunds, Cancellations & Renewals

What payment methods are available?
Financetrainingcourses.com accepts the following credit cards – VISA & MasterCard, and American Express.

What is your refund policy?
All Finance Training Videos subscriptions are non-refundable. In order to make it possible for you to gauge the quality of instruction for every course a selection of sample clips are provided. The clips are available on the free video sampler pages for each course. For some courses free online html based editions are also available while for others downloadable PDF files and excel templates can also be purchased for a small fee.

What happens at the end of my subscription?
Depending on your subscription plan, at the end of your subscription period you will no longer have access to the training videos library page. If you would like to renew the subscription you would need to repurchase or renew your plan. If you would like to renew your subscription for a period longer than six months, please drop us a line and we will be more than happy to accommodate you.

How do I cancel my subscription?
Once we process your subscription and you are provided with the URL and password to the video content, you can cancel your subscription to the training videos but will not receive a refund. We try and provide as many sampling opportunities possible to our customers so that by the time they have decided to make the purchase decision they have all the information they need to make educated and informed decision.